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Thursday 19 September 2013

Data Management: Some Important Factors to Understand First

For any organization, whether big, medium or small, much of the business success depends of how efficiently they manage the data. Data management is a broad concept that comprises of several aspects related to handling the data as a valuable resource. In travel industry, the system encompasses a number of aspects including fare management, baggage rules, ancillary product and revenue management and data mining etc. Without a proper operational system, the old saying “the devil is in the details” often turns out to be true in travel industry.
Many businesses outsource the data management operations to other organizations without considering a few factors first. The following are some of the most important aspects related to efficient data management. If you are also thinking to outsource your process, first consider reading the following:

Fare Filing: In travel industry, fare filing is one of the most important processes. For any airline, consolidator, travel company and hotel, the distribution of the fare content is the lifeblood for the business. While half of the process’ success depends on devising the best fares, the other half depends on error free management of the fares and distributing it to the potential consumers. These two steps determine how efficiently the organization will get the market share. Circulating special negotiated fares with accuracy can help attract a greater portion of the existing market. The efficiency of the process also helps organizations avoid revenue leakage.

Baggage Rules: In order to achieve greater revenue margin, airlines have started slashing free baggage allowance. In order to make the process simple, many airlines file the baggage rule/policy directly in ATPCO. Also, the airlines and consolidators can distribute their policies to GDSs, OTAs, departure control and reservation systems, and to other pricing engines. A minor mistake in filing the accurate baggage rule may lead to a huge loss of business and loosing the customer’s trust on the services offered.

Ancillary Revenue: Ancillary revenue is the profit that a service provider earns by offering additional services to the consumers. The profit margin of any travel service provider depends largely on this revenue stream. Airlines, hotels and similar service providers generate ancillary revenue from sources including à la carte features, commission-based products, frequent flier activities and advertising messages sold in or on aircraft. Being one of the most important revenue sources, it is crucial to properly display ancillary products and services to the prospective consumers. Filing the fare with entire ancillary product line is a good idea to attract consumers.

Data Mining: While managing the data is crucial for any business to run smoothly, not every datum is important from the business point of view. It is thus become extremely important to filter the data so that the most useful information can be devices. Data mining is a kind of computer generated data filtration process where experts analyze the existing data from different prospective and finally summarize it to useful information. The fundamental properties of data mining are – automatic discovery of patterns, prediction of likely outcomes, creation of actionable information and focus on large data sets and database. The more accurate your data mining is, the more the chances of business revenue returns.

Though many organization promise to offer an efficient data management solution, it is almost impossible to develop analytical tools for data handling without having a proper knowledge of the organization’s structure and its market.

Thursday 12 September 2013

Travel Tech Trends: Changing the Global Tourism Scenario

Just half-a-decade ago, travel trend watchers used to write articles on how travel technology would change the travel and tourism industry by 2020. Today, after around five years, we can see new technology trends revolutionizing the entire tourism business, helping tour operators, airlines, hospitality business owners and ground transportation providers to expand their business and reach the global market. Many of the advancements are here already and new ones are coming faster than travel marketers have ever thought of. According to the Wall Street Journal’s Middle Seat columnist Scott McCartney, today to find a review of the newly launched travel app is like changing smoke detector batteries.

Apart from the travel service providers, the consumers are also taking advantage of the new technology evolution. For savvy travelers, technology is a stuff of everyday life. After the industry came out of its birth shell of leisure tourism, several new fields started entering the business, creating complications in the operational process. In such a situation, technology is the only way that helps simplify the process. Let’s take a quick look at some of the technology developments that revolutionized the travel industry operations:

Smart Phones: The tidal wave of smart phones with a bundle of features brings about a radical change in the way travelers connect, communicate and collaborate. Researches show that by the end of 2012, the number of travelers carrying smartphones increased to 75% from 50% at the end of 2011. Easily available wireless internet networks made it possible for the globetrotters to search, book and make changes in their travel itinerary on the go with the help of the smart phones and other mobile gadgets.

Travel Apps: In “The Washington Post” journalist Andrea Sachs wrote that these days it’s easy to find companies that don’t have a travel app than the ones that do. Today, mobile applications are transformational platforms and essential tools for the travelers. From the business point of view, these applications help organizations reach their target group and cater them a better service. From comparing itineraries, booking the tour to making changes and cancelling it, travelers can do all these on the go with travel apps. The better the application is, the more it attracts consumers to the business.

Internet Booking Engines: Online reservation systems or internet booking engines brought a real change in the entire operation of hospitality, airlines, travel agency and ground transportation business. Though the aviation industry is the first to introduce this software, today almost every hotel, airline, Rental Company and travel agent uses this reservation tool for maintaining customer data, simplifying booking process, promoting the services and also to minimize the manual errors.

Digital Maps and Guide Apps: Gone are the days when people afraid to visit an unknown place. Today, with the help of digital maps and city guides, people can explore any place and discover the remotest corners of earth. Moreover, the translation apps are also of great use for travelers to converse with other during their journey.

With technology, we can say that travelling is no more a voyage to the unknown. Recent development in travel technology has made the experience smoother and easier for the travelers and this trend is likely to continue its meteoric incline.